AI Assistants

Customer-facing and internal assistants grounded in your knowledge, with approved answers and escalation.
Request a project review

Describe the goal, current systems and constraints. We will review the scope and identify the next evaluation step.

AI Assistants
WE MULTIPLY WHAT'S IMPORTANT
Your Metrics
Your Capacity
Your Revenue
Your Time
Your Performance
Any Model
On Your Schedule
Your Hardware or Ours
You Own the Code
Built to Be Measured

How results are measured

Business case

Value definition

Expected value, implementation cost, and the measurement method are agreed before development begins.

Delivery plan

Delivery approach

Milestones are set around data readiness, integrations, security review, and the production environment.

Operating baseline

Operating baseline

Current cost, cycle time, quality, capacity, or risk is established before improvement is measured.

Verified outcome

Verified outcome

Results are reported against approved source data, a defined system boundary, and an agreed measurement period.

AI Assistants

ALLTIPLY builds AI assistants for customers, employees and support teams. Each one answers from your documentation, policies and systems, in the channel people already use: your website, your product, your help desk or internal chat.

Human-approved answers are served first, generated answers are grounded in your sources and cited, and anything out of scope goes to a person. The product help assistant rebuild analysis describes a rebuild completed in about three weeks. The related retrieval field report identifies the demonstration proof, the defects found and the measurement work still planned.

Challenges That Hold You Back
 Broken clock, time management issues, efficiency problems, wasted time
Generic chatbots answer from a stale FAQ or the open internet, so customers get confident answers that are wrong for your product.
Broken gear, malfunctioning system, system failure, process breakdown
Slow or unreliable answers teach users to skip the assistant and open a ticket, so support volume never moves.
Broken gear, malfunctioning system, system failure, process breakdown
One assistant serves every audience the same way, when support staff need depth and customers need a short, direct answer.
Measurable Outcomes That Drive Real Results
Answers you have approved
A library of human-approved answers is checked before anything is generated, so your most common and most sensitive questions get the answer you wrote.
Grounded, cited responses
When no approved answer fits, the assistant retrieves from your own sources and cites them, with answer length and depth set for each audience.
Escalation with context
Out-of-scope or low-confidence questions go to a person or open a ticket with the conversation attached, and those gaps show where to add answers next.

Read the implementation evidence

These firsthand reports distinguish production use from proof environments and prototypes.

Explore our work and evidence status or read the research library directly.

Scope your AI assistant

Describe the goal, current systems and constraints. We will review the scope and identify the next evaluation step.

Request a project review

Steps to Getting Started

Four phases from a question inventory to an assistant in production.

Define audience and scope

Scope agreed

We collect real questions, identify each audience and channel, and agree which topics the assistant answers, which it escalates and how it is measured.

Prepare content

Content ready

We organize source content, write approved answers for high-volume and sensitive questions, and build the evaluation question set.

Build and evaluate

Benchmark passed

We build retrieval, answer generation, fallbacks and escalation, connect the channel, and test against the question set before release.

Launch and improve

In production

The assistant goes live with answer logging, gap reports and a release gate, so quality holds as your content and products change.

AI assistants FAQ
Tell us about your project. Share the goal, current systems and constraints so we can review the scope and identify the next evaluation step.
How is this different from an off-the-shelf chatbot?
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We build on your content, systems and rules. The assistant serves approved answers first, cites its sources, adapts depth to the audience and escalates when it should, and we measure it against a fixed question set.
Which channels can the assistant run in?
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Your website, your product, help desk tools and internal chat. One assistant can serve several channels, with different tone, answer length and permissions for each audience.
How do you stop it from making things up?
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Approved answers come first. Generated answers must come from retrieved sources and cite them. Low-confidence questions go to a person, and a benchmark question set is rerun before every release.
What if our documentation is large or messy?
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That is common. For large or complex knowledge bases, our Enterprise Knowledge Assistants service covers retrieval design in depth. This service focuses on the assistant product, its channels and its answer rules.
Who maintains the assistant after launch?
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Your team, with our support if you want it. We hand over an admin view of approved and generated answers, the evaluation set and a runbook, so content owners can update answers without engineering help.