Conversation Intelligence

Turn customer conversations into structured, evidence-backed signals and reporting your executives can trust.
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Conversation Intelligence
WE MULTIPLY WHATS IMPORTANT
Your Metrics
Your Capacity
Your Revenue
Your Time
Your Performance
Award Winning
On Your Schedule
94% Success Rate
Accelerate Growth
Increase Performance

How results are measured

Business case

Value definition

Expected value, implementation cost, and the measurement method are agreed before development begins.

Delivery plan

Delivery approach

Milestones are set around data readiness, integrations, security review, and the production environment.

Operating baseline

Operating baseline

Current cost, cycle time, quality, capacity, or risk is established before improvement is measured.

Verified outcome

Verified outcome

Results are reported against approved source data, a defined system boundary, and an agreed measurement period.

Conversation Intelligence

Most conversation tools stop at a summary per call. Summaries do not add up. Leaders need counts, rates, and trends across many conversations, each traceable to what a customer actually said.

ALLTIPLY builds the pipeline that gets you there: consent-first capture with context, typed extraction with the quote attached, a governed vocabulary, one fact store every report queries, and alerts pushed to the people who own each signal. We also build the business case to fund it. The architecture is written up in From conversation to executive instrument. See our sales discovery conversation intelligence platform and the business case and ROI model behind it.

Challenges That Hold You Back
 Broken clock, time management issues, efficiency problems, wasted time
Reps spend hours turning conversation notes into proposals, and the quality depends on who ran the meeting.
Broken gear, malfunctioning system, system failure, process breakdown
What customers say about pain, competitors, and gaps stays in notes and per-call summaries that nobody can add up.
Broken gear, malfunctioning system, system failure, process breakdown
The time-savings case undersells the investment, and the larger intelligence value has no defensible number behind it.
client experience
A man with a beard and a white shirt
Andrew Higgins
CEO, Beem
Bar graph showing increasing growth, positive trend, business performance, success metrics, upward trajectory
Make every customer conversation count
We build capture, extraction, and reporting on your conversations, with consent designed in from the start.
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Measurable Outcomes That Drive Real Results
Structured evidence, not summaries
Each conversation yields typed objects such as pain points, competitors, metrics, and decision points, each with the exact quote, a confidence score, and a review step for the person who ran it.
Reporting leaders can trace
Signals map to a governed vocabulary and land in one fact store. Every number links to its quotes, states its coverage, and meets a minimum-evidence rule before it is shown.
A business case that holds up
Every model input is tagged by source, the inputs that drive the result are checked against the recordings, and scenarios keep what can be proven apart from what is expected.
Is your customer insight stuck in transcripts?
Speak to a Multiplier about capture, consent, and the reporting your leaders actually need.
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Steps to Getting Started

Four phases from a defensible business case to governed reporting in production.

Business case and signal map

Case agreed

We build a sourced evidence base, verify key inputs against recordings, and catalog the signals your conversations contain, each mapped to an owner and the action it enables.

Consent-first capture

Capture approved

We design consent, disclosure, and the audit trail with your legal team, then capture conversations with speaker roles and business context attached at the moment of recording.

Extraction and vocabulary

Working system

The AI extracts typed objects with quotes and confidence scores for rep review, and a governed catalog maps different phrasings of the same issue to one countable pattern.

Fact store and reporting

In production

Reviewed facts land in one store. Each role gets its own view and alerts, from executive briefs to product gap queues, with every number linked to its evidence.

Conversation Intelligence FAQ
Still have questions? Contact our team, and we’ll be happy to help.
How do you handle consent and recording rules?
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Consent is captured before recording starts, customer disclosure is built into the workflow, and every step has a timestamped audit trail. Your legal team reviews the design, pilots start where consent rules are simplest, and manual entry covers conversations a customer prefers not to record.
How is this different from the call summaries we already get?
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A summary describes one call. We extract typed, countable facts with the quote attached, map them to a governed vocabulary, and store them in one table. That is what makes counts, rates, trends, and comparisons across accounts and regions possible.
Can it use transcription or AI features we already have?
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Yes. Where your stack already transcribes or analyzes calls, we build the extraction, vocabulary, and reporting layer on top of it instead of replacing it, and send outputs into your CRM where deals are managed.
How do executives know the numbers are real?
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Every figure is one click from the quotes behind it, with speaker role, account, and date. Reviewed extractions rank above unreviewed ones, every aggregate states its coverage, and comparisons are held back until they meet a minimum-evidence rule.
Can you help us build the business case before we fund it?
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Yes. We build a sourced evidence base, check the inputs that drive the model against actual recordings, tag every input by source, and deliver a model, dashboard, narrative, and deck that all use the same numbers.
DOWNLOAD OUR RESOURCES
From Conversation to Executive Instrument
ALLTIPLY Labs research on how we build this. Leave your email and we will send you the paper.
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Conversation Intelligence