Executive Summary
When heavy industrial equipment breaks down on a job site, every hour of downtime costs thousands of dollars. A national logistics company was spending 4.8 hours per dispatch coordinating across five disconnected enterprise systems.
ALLTIPLY built an autonomous multi-agent operations system that coordinates decisions across SAP ERP, Salesforce, ServiceMax, Zendesk, and Snowflake with strict human-in-the-loop approval gates.
Business Results
- Dispatch Turnaround: Reduced from 4.8 hours to 18 minutes (93% faster).
- First-Time Fix Rate: Increased from 78.4% to 97.2%.
- Annual Savings: $940,000 in eliminated truck rolls and rework costs.
