Convert customer orders into verified ERP drafts

Orders arrive through email, attachments and customer-specific item descriptions. Staff rekey lines while resolving substitutions, units and contract pricing. A familiar item name may map to several SKUs. Case and unit quantities can differ, and a customer purchase order may disagree with the agreed price or delivery terms.

We build order intake that turns unstructured orders into checked ERP drafts.

• The system extracts each order with source references, then matches customer and item identities using approved mappings and unit conversions.
• Units are normalized, and deterministic pricing and completeness checks run against price agreements and stock status.
• Ambiguous lines and substitutions are shown for review. A draft with a stable external order key is created only after approval, and the ERP response is verified.
• Duplicate customer-order IDs are held or reconciled. Timeouts check the draft key before retry. A customer amendment marks the earlier draft stale, and partial or rejected writes become explicit recovery tasks.
• Customer and legal-entity access apply to records and pricing. Connectors start with draft-only scopes, and customer documents cannot authorize discounts, stock promises or unrestricted writes.

• A verified order draft. Each line references the source order, with customer, item, unit and price checks applied.
• A clarification queue. Ambiguous SKUs, substitutions and commercial fields are held for the right person to confirm.
• A clear ERP state. Either an ERP draft ID or an explicit pending or rejected state, never a silent gap.

• Order staff confirm ambiguous SKUs and units, and commercial owners approve price or term exceptions.
• An authorized person accepts the draft before commitment.
• The assistant cannot promise stock or shipment without verified system evidence.

EDI or a structured portal may be better for stable, high-volume order formats. Custom AI fits the unstructured intake and exception work those channels leave unresolved.

• Automate a Back-Office Workflow with Recovery and Reconciliation